Coronavirus hotline

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The Senate Department for Health, Long-Term Care and Gender Equality set up a hotline on 28 January 2020 to advise Berliners who believe they may have contracted the virus.

The hotline is staffed by specialists from the State Office for Health and Social Services, the borough health offices, and the Charité under the direction of the Senate Department for Health.

The hotline is currently experiencing a high volume of calls, so you may not get through immediately. We appreciate your understanding and your patience.

The hotline can be reached daily from 8:00 a.m. to 8:00 p.m. at 9028-2828.

In the current situation and in line with the criteria of the Robert Koch Institute (RKI), the Senate Department for Health has the following recommendations for evaluating suspected cases of coronavirus:
  • Anyone who has had contact within the last 14 days with a person with a confirmed case of coronavirus should stay home and contact their borough health office by telephone so they can be evaluated. Based on the criteria of the RKI and the patient’s individual situation, the public health officer will make a decision as to whether a test should be done and whether the patient should be quarantined at home.
  • Anyone who has been in a high-risk area within the last 14 days and has symptoms (from a cold to pneumonia) should also stay home and contact their borough health office so they can be evaluated. Based on the criteria of the RKI and the patient’s individual situation, the public health officer will make a decision as to whether a test should be done and whether the patient should be quarantined at home.
  • Anyone who has no symptoms but has been in a high-risk area in the last 14 days or has had contact with a person who was in a high-risk area can be evaluated by, for instance, their family physician. The family doctor will speak to the patient and decide whether a test is necessary.
  • All contact should be established first by telephone. Direct contact with other people should be avoided.

Patients with severe symptoms should call an ambulance or contact a hospital emergency room. No one should go to a hospital emergency room without calling first. When they call, they should say that they may be infected with coronavirus so that vital preventive measures can be put in place for ambulance transport and for the patient’s arrival at the hospital. In line with the recommendations of the RKI, confirmed cases of coronavirus should be kept in isolation at the hospital. All of Berlin’s hospitals are able to isolate and treat suspected and confirmed cases of coronavirus.

Suspected cases that need further evaluation can also go to the screening centers that a number of hospitals have set up. Here, too, you should call beforehand to ask when and how you should travel to the screening center; please observe preventive measures when traveling to the center.

A number of hospitals in Berlin have set up special coronavirus screening centers. Here, too, you should call beforehand to ask when and how you should travel to the screening center; please observe preventive measures when traveling to the center.

Please note:
Patients with mild upper respiratory infections can speak to their family physician on the telephone and get a medical certificate excusing their absence from work for up to seven days.

Interactive map

The screening centers are:

Charité Campus Virchow-Klinikum
Augustenburger Platz 1
13353 Berlin
Address on the campus: Mittelallee 1
Opening hours: daily from 8:00 a.m. to 4:00 p.m.
Please call the hotline before you come: 9028-2828

DRK Kliniken Berlin Westend
Spandauer Damm 130, Haus 10
14050 Berlin
Opening hours: starting at 9:00 a.m.

Vivantes Klinikum Prenzlauer Berg
Access from Diesterwegstrasse
10405 Berlin Prenzlauer Berg
Opening hours: Monday to Friday from 10:00 a.m. to 7:00 p.m., Saturday and Sunday from 10:00 a.m. to 5:00 p.m.
Please call the hotline before you come: 9028-2828

Vivantes Wenckebach-Klinikum
Access from Albrechtstrasse
12099 Berlin
Opening hours: Monday to Friday from 10:00 a.m. to 7:00 p.m., Saturday and Sunday from 10:00 a.m. to 5:00 p.m.
Please call the hotline before you come: 9028-2828

Evangelisches Krankenhaus Königin Elisabeth Herzberge
Herzbergstrasse 79
10365 Berlin
Opening hours: Monday to Friday from 10:00 a.m. to 7:00 p.m., Saturday and Sunday from 10:00 a.m. to 5:00 p.m.

Gemeinschaftskrankenhaus Havelhöhe
Kladower Damm 221
14089 Berlin
Opening hours: Monday to Friday from 9:00 a.m. to 8:00 p.m.
Please call the hospital hotline before you come: 36501-7222

Vivantes Spandau Hospital
Neuendorfer Straße 69
13585 Berlin
Not on the hospital grounds, please follow the signage
Opening hours: Monday to Friday from 10:00 a.m. to 7:00 p.m.
Saturday and Sunday from 10:00 a.m. to 5:00 p.m.

There are uniform criteria for the assumption of costs for the test in Germany. If your doctor decides that a test is necessary, the costs for the coronavirus test (59 euros in accordance with the standard EBM No. 32816) will be assumed by the health office or the patient’s health insurance.

People who do not have German health insurance will have to clarify with their own health insurance company whether that company will assume the costs.

Useful information:

Governing Mayor of Berlin about the current situation

On the evening of 16 March 2020, the Governing Mayor of Berlin, Michael Müller, gave a televised speech about the current situation in the city which was broadcast by Rundfunk Berlin-Brandenburg (rbb). The Press and Information Office of the State of Berlin is publishing the complete text More information

FAQ

The Berlin Senate Department for Health provides constantly updated information on how to deal with coronavirus. More information