Hotlines and what to do if you think you have Covid 19

If you think you have the coronavirus SARS-CoV-2, you should seek clarification or get a test. The Senate Department of Health has set up a hotline.

You can call the hotline number (9028-2828) every day from 8:00 a.m. to 8:00 p.m.

You can also call the Association of Statutory Health Insurance Physicians. The number is 116117.

At the moment, you need to be tested if:
  • You have had close contact (longer than 10 minutes, less than 1.5 meters apart without wearing a mask properly the whole time) with a confirmed Covid 19 case in the past 14 days and are experiencing unexplained cold symptoms. The corona warning app will light up red in such cases.
  • You are suffering from severe typical Covid-19 symptoms: acute bronchitis, pneumonia, difficulty breathing, fever,
  • You are suffering from loss or impairment of the sense of smell or taste.
  • You suffer from respiratory problems and:
    • belong to a risk group
    • have regular close contact with a lot of people or members of a risk group
    • work in nursing, in a hospital or in a medical practice
    • there was an increased probability of exposure in the past few days (e.g. during events in enclosed spaces or if the rules of distance and hygiene were not sufficiently observed)
    • have had contact with a group of people with acute respiratory problems in a rural or urban area where the 7-day incidence exceeds 35 new infections per 100,000 inhabitants.
  • Your condition has worsened with existing symptoms.
If one of these cases applies to you, you should take these steps:
  1. self-isolate at home: keep a distance of at least two meters and wear an FFP2 mask when in contact with other people and strictly observe the rules of hand hygiene and coughing and sneezing.
  2. contact your doctor or the relevant health authority by telephone. Depending on your individual situation, you will receive a test for the SARS-Cov-2 virus and information on the further procedure.
  3. unless you have to undergo inpatient treatment: stay in isolation at home before and after the test until you get the test result.
  4. even if the test result is negative, a second test after 5 to 7 days may be useful. You will receive information about this from the health authority or your doctor.
  5. If you have questions or you are unsure, please use call the Senate Department of Health hotline at 030/90282828 or the hotlines set up by the individual Berlin Districts.

In addition, it is strongly recommended that individuals with any symptoms, including a mild cold, self-isolate for at least five days.

The rules concerning who pays for the test are the same everywhere in Germany. If your doctor thinks that a test is necessary, the costs (calculated in accordance with the uniform assessment standard EBM 32816) will be paid by the health authority or your health insurance company. If you don’t have German health insurance, then ask your own health insurer.

Hotlines of the Berlin districts

For better accessibility, all districts have also set up their own hotlines and e-mail addresses. Due to the large number of calls to the central hotline, we ask all citizens to also contact their local district if they have health-related questions. More information

Rapid tests and self-tests: obligation to quarantine in case of positive result

All Berliners are requested to test themselves once a week for the coronavirus by means of an antigen rapid test or self-test. Employees will receive a test offer from their employers. In addition, citizens can have a free test once a week at one of the Berlin test centers.

If the test result is positive, a further PCR test is required. If the positive test result is from a rapid test or a self-test performed under supervision, those affected are obliged to go into quarantine until the PCR test result is available. Those affected who test positive following a privately conducted self-test are also strongly advised to self-isolate accordingly. If the PCR test result is negative, the quarantine obligation or recommendation ends. If the test is positive, there is an obligation to self-isolate for at least 14 days in consultation with the relevant health department.

COVID-19 practices in Berlin

Various general practitioners in Berlin have agreed to treat patients who have symptoms typical of COVID-19 and suspect that they have been infected with the coronavirus if these patients are unable to contact their own doctor. The COVID-19 practices have taken the necessary protective measures and ensure that their patients are treated separately.

The Berlin Association of Statutory Health Insurance Physicians provides information on its website about the locations of the practices and the prerequisites for treatment.

Please note that the COVID-19 practices are an offer for patients with symptoms that indicate that they are infected with the coronavirus. Testing options for travelers entering or returning from risk areas who do not have symptoms have been compiled separately by the Association of Statutory Health Insurance Physicians in a PDF.