Important Telephone Numbers

• Citizens helpline Berlin: 115
• District office Marzahn-Hellersdorf: (030) 90293-0
• National office for refugee matters (‘LAF’): (030) 90229-0

Emergency Services

• Police: 110
• Fire brigade: 112
• Poison control centre: (030) 19240

Emergency health services

• Medical emergency service (doctors): [phone]
• Paediatrician emergency service: [phone]
• Dental emergency service: (030) 89004-333
• Apotheken-Notdienst: www.akberlin.de, 0800 0022 833
• Pharmacy emergency service: 0180 51 23 56 45
• Central midwife helpline: [phone]
• Drug emergency service: 19237

Children in distress

• Child protection helpline: (030) 61 00 66
• Crisis support service: (030) 39063 00
• Berlin Crisis service (district east): 39063-70 (16:00 – 24:00 Uhr)
• Supra-regional crisis service: 39063-00 (8:00 – 16:00 Uhr)
• Child protection service (multilingual): [phone] – mehrsprachig
• Girl’s emergency service: [phone] – mehrsprachig
• Youth’s emergency service: [phone]

Women in distress

• BIG Helpline – support in case of domestic violence against women: [phone] – multilingual
• LARA e.V. Helpline for raped and sexually harassed women: [phone] - multilingual
• Intercultural women safe house (‘Interkulturelles Frauenhaus’): 801 080 50
• Helpline violence against women: 08000 116 016 , [phone] – multilingual
• Helpline pregnant women in distress: 0800 40 40 020 – multilingual