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Information for refugees from Ukraine - frequently asked questions
The most important questions and answers for refugees from Ukraine and people who want to help. More information
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Otto-Suhr-Allee 100
10585 Berlin
E-mail: Post.soziales@charlottenburg-wilmersdorf.de
Website: www.berlin.de/ba-charlottenburg-wilmersdorf
Office hours for refugees: Tuesday and Thursday from 9 a.m. to 12 p.m.
Fröbelstraße 17
10405 Berlin
E-mail: ukraine.sozialamt@ba-pankow.berlin.de
Website: www.berlin.de/ba-pankow
Office hours: Monday to Friday from 9 a.m. to 11 a.m.
Yorckstraße 4-11
10965 Berlin
E-mail: sozialamt@ba-fk.berlin.de
Website: www.berlin.de/ba-friedrichshain-kreuzberg
Office hours for refugees: Monday, Tuesday and Thursday from 9:30 a.m. to 12 p.m.
Eichborndamm 215
13437 Berlin
E-mail: post.sozialamt@reinickendorf.berlin.de
Website: www.berlin.de/ba-reinickendorf
Office hours for refugees: Tuesday from 9 a.m. to 12 p.m.
Alt-Friedrichsfelde 60
10315 Berlin
E-mail: asyl.ukraine@lichtenberg.berlin.de
Website: www.berlin.de/ba-lichtenberg
Office hours: Tuesday and Thursday from 9 a.m. to 12 p.m.
Galenstraße 14
13597 Berlin
E-mail: asylblg_uebergabe@ba-spandau.berlin.de
Website: www.berlin.de/ba-spandau
Office hours: Tuesday from 9 a.m. to 12 p.m. and by appointment.
Riesaer Str. 94
12627 Berlin
E-mail: Sozialamt@ba-mh.berlin.de
Website: www.berlin.de/ba-marzahn-hellersdorf
Office hours: Monday, Tuesday and Thursday from 9 a.m. to 12 p.m.
Schloßstraße 37
12163 Berlin
Room 101
E-mail: Soz-Ukraine@ba-sz.berlin.de
Website: www.berlin.de/ba-steglitz-zehlendorf
Office hours for refugees: Tuesday and Thursday from 9 a.m. to 1 p.m.
Note: For information by telephone, you can contact the hotline at (030) 90299 7777 on Monday and Wednesday from 9 a.m. to 3 p.m. and Friday from 9 a.m. to 2 p.m.
Müllerstraße 146
13341 Berlin
Website: www.berlin.de/ba-mitte
Office hours: Monday, Tuesday and Thursday from 8:30 a.m. to 12:30 p.m. (registration on site until 11:30 a.m.).
Tempelhofer Damm 165
12099 Berlin
E-mail: sozialwesen@ba-ts.berlin.de
Website: www.berlin.de/ba-tempelhof-schoeneberg
Office hours for refugees: Monday and Wednesday from 9 a.m. to 12 p.m. (last admission: 11 a.m.)
Donaustraße 89
12043 Berlin
E-mail: soziales@bezirksamt-neukoelln.de
Website: www.berlin.de/ba-neukoelln
Office hours for refugees: Monday and Wednesday from 8 a.m. to 11 a.m.
Hans-Schmidt-Straße 18
12489 Berlin
E-mail: Soz.Ukraine@ba-tk.berlin.de
Website: www.berlin.de/ba-treptow-koepenick
Office hours: Monday, Tuesday, Thursday and Friday from 8:30 a.m. to 12 p.m.
You have questions about the help and assistance being offered or would like to find out what kind of support is available?
The central service number can be contacted from Monday to Saturday from 7 a.m. to 6 p.m. on +49 30 90 127 127. Information can currently be provided in German, English, Ukrainian and Russian.
Please note: Only general information is provided on the central service number. Questions about details or individual matters should be clarified directly with the respective offices in the districts.