Your first days in Berlin: accommodation and support

Ankunftszentrum Tegel

Important note

Please note that criminals may be active at Berlin Main Station trying to take advantage of the situation war refugees are in. The police have increased their presence at the main station to ensure your safety and security. Please first go to the arrival tent “Welcome Hall Land Berlin” on Washingtonplatz in front of the main station if you require assistance or are looking for accommodation. All further assistance will be coordinated from there.

Please approach a police officer immediately if you feel unsafe or are offered money for accommodation. Unaccompanied children and young people are never placed directly in private accommodation, they are first registered at an initial reception centre. A mobile child protection/youth welfare team has been set up: You can identify the members by their red waistcoats with the logo “mobile child protection/youth welfare team”.

If you are able to stay with friends or relatives in Berlin, the following applies: As you are a war refugee from Ukraine and can stay in Germany legally without a visa until 31 August 2022, you do not have to register now. However, if you want to stay longer, take up employment or need social benefits, you must register.

Initial support in the Arrival Centre

If you do not have accommodation in Berlin, you can stay in the homes of private individuals or families. You can make a request for accommodation on unterkunft-ukraine.de even before you enter the country. Otherwise, go directly to the Ukraine Arrival Centre in Tegel. Shuttles are being provided to the Arrival Centre from the main station (Hauptbahnhof) and from the bus stop General-Ganeval-Brücke around the clock. There you will be temporarily accommodated and cared for. Afterwards, you will be moved on to accommodation in Berlin or in another German federal state. You will then receive your accommodation, social benefits and medical care at your destination.

Initial reception centre for Jewish refugees

The Jewish Community of Berlin has set up an initial reception centre for Jewish refugees from Ukraine, where you can get a kosher meal, a welcome package with emergency items, and where they will arrange temporary accommodation and other help and support. The centre is open daily from 8 am to midnight and is located in the community centre of the Jewish community at Fasanenstraße 79/80, 10623 Berlin.

Contact details
Tel.: +49 30 880280
E-mail: ukraine-hilfe@jg-berlin.org

Registration and temporary residence permit

You are not required immediately to register as a war refugee and apply for a residence permit for temporary protection. You are allowed to stay in Germany legally without a visa until the end of August 2022. However, if you wish to stay longer, work or need social benefits, you have to register and apply for the temporary residence permit (Aufenthaltserlaubnis).

For this, the first step is to report to the Arrival Centre at the former Tegel Airport. The Arrival Centre will check whether you can stay in Berlin or whether you will be allocated to another German federal state. If you have relatives in Berlin, or you have found permanent accommodation or a job, you will generally be allowed to stay. If you are allocated to Berlin, you will also be registered immediately at the Arrival Centre. Among other things, your fingerprints will be taken and photos will be taken of you.

Subsequently, you can apply for a temporary residence permit online. You can access the online application here. After you have filled out the application, you are allowed to work and apply for social benefits.

Registering your residence in Berlin

Registering your residence is important for many further steps. For example, for children and young people to attend school and daycare.

To register your residence, you will need your passport and, if possible, confirmation of your address – what is called a “Wohnungsgeberbestätigung” in German (housing provider confirmation). You can get this from your landlord or the main tenant of the place you are living. You can download a sample form here (PDF – in German).

You do not need an appointment, but you must be prepared to wait. You can register your residence at the following Residents’ Registration Offices (Bürgerämter) depending on where you live:

District of residence Location of Residents’ Registration Offices
Mitte Residents’ Registration Office for Refugees
Flüchtlingsbürgeramt
Rathaus Tiergarten
Mathilde-Jacob-Platz
10551 Berlin
Go to location
Friedrichshain-Kreuzberg Bürgeramt (Residents’ Registration Office) 1
Yorckstraße 4-11
10965 Berlin
Go to location
Pankow Bürgeramt (Residents’ Registration Office) Prenzlauer Berg
Fröbelstr. 17
10405 Berlin
Go to location
Charlottenburg-Wilmersdorf Residents’ Registration Office for Refugees
Flüchtlingsbürgeramt
Hohenzollerndamm 174-177
10713 Berlin
Go to location
Spandau Bürgeramt (Residents’ Registration Office) Rathaus Spandau
Carl-Schurz-Str. 2/6
13597 Berlin
Go to location
Bürgerbüro (Residents’ Registration Office) Wasserstadt
Hugo-Cassirer-Str. 48
13587 Berlin
Go to location
Steglitz-Zehlendorf Bürgeramt (Residents’ Registration Office) Steglitz
Schloßstr. 37
12163 Berlin
Go to location
Bürgeramt (Residents’ Registration Office) Zehlendorf
Kirchstr. 1/3
14163 Berlin
Go to location
Bürgeramt (Residents’ Registration Office) Lankwitz
Gallwitzallee 87
12249 Berlin
Go to location
Tempelhof-Schöneberg Bürgeramt (Residents’ Registration Office) Schöneberg
John-F.-Kennedy-Platz -
10825 Berlin
Go to location
Bürgeramt (Residents’ Registration Office) Tempelhof
Tempelhofer Damm 165
12099 Berlin
Go to location
Bürgeramt (Residents’ Registration Office) Lichtenrade
Briesingstrasse 6
12307 Berlin
Go to location
Neukölln Bürgeramt (Residents’ Registration Office) Rathaus Neukölln
Donaustr. 29
12043 Berlin
Go to location
Bürgeramt (Residents’ Registration Office) Sonnenallee
Sonnenallee 107
12045 Berlin
Go to location
Bürgeramt (Residents’ Registration Office) Blaschkoallee
Blaschkoallee 32
12359 Berlin
Go to location
Bürgeramt (Residents’ Registration Office) Zwickauer Damm
Zwickauer Damm 52
12353 Berlin
Go to location
Treptow-Köpenick Bürgeramt (Residents’ Registration Office) Köpenick in Adlershof
Rudower Chaussee 6
12489 Berlin
from April 1, 2022
Go to location
Marzahn-Hellersdorf Bürgeramt (Residents’ Registration Office) Helle Mitte
Alice-Salomon-Platz 3
12627 Berlin
Go to location
Bürgeramt (Residents’ Registration Office) Marzahner Promenade
Marzahner Promenade 11
12679 Berlin
Go to location
Bürgeramt (Residents’ Registration Office) Biesdorf – Center
Elsterwerdaer Platz 3
12683 Berlin
Go to location
Lichtenberg Bürgeramt (Residents’ Registration Office) 1 (Neu-Hohenschönhausen)
Egon-Erwin-Kisch-Str. 106
13059 Berlin
Go to location
Reinickendorf Bürgeramt (Residents’ Registration Office) Rathaus Reinickendorf
Eichborndamm 215
13437 Berlin
Go to location

Corona situation in Berlin: vaccination and testing services

Some rules are currently in place in Berlin due to the corona pandemic. Here is an overview of the current measures. You must wear an FFP2 mask on public transport.

You can get tested for the coronavirus free of charge at numerous test centres.

You can get vaccinated at the corona vaccination centres and corona vaccination points run by the state of Berlin. This is possible even if you are unable to present an official photo ID. You will be given a document showing you have been vaccinated that you can insert into your vaccination records, (known as an Einlegeblatt in German) and which allows you to easily get your digital vaccination certificate.

Further information

Beratung im Callcenter

Migration advice center for adult immigrants

If you need advice, for example on the registration of your children for school, attending a German course or looking for a job, contact a migration advice center for adult immigrants (MBE). Migration advice center for adult immigrants

Willkommenszentrum Berlin

Counselling Service at the Welcome Centre

The Welcome Centre, the advisory centre of the Commissioner of the Berlin Senate for Integration and Migration, supports you in matters of legal or social counselling and other questions concerning arrival and residence. Counselling is offered in several languages. Counselling Service at the Welcome Centre

Regenbogenflagge in Berlin

Contact points for LGBTI refugees

Berlin is rainbow city and supports LGBTI refugees along with many projects and institutions. LGBTI refugees can get support at at lot of contact points in the city. Contact points for LGBTI refugees