Medical care for refugees


Even if you are not registered as a war refugee yet, you are entitled to standard medical care. This also applies if you are currently staying in Berlin without a visa and have made your own accommodation arrangements. However, cancer and dialysis patients in particular should contact the social services office as soon as possible to request medical care. The social services office in the district you are living is the one responsible for you.

You will receive a full picture of the German health system and medical services on the health portal for refugees and persons entering the country of the Federal Ministry of Health

Medical care for refugees with and without health insurance or treatment voucher

If you need medical assistance, you should contact the social welfare office (Sozialamt) in the district where you currently live. You can apply there for an electronic health card and receive temporary confirmation with which will enable you receive medical treatment. You can also receive basic medical services before you have made an appointment at the social welfare office. To do so, search for a doctor’s practice on the website of the Kassenärztliche Vereinigung Berlin (local association of statutory-health-insurance accredited doctors) and make an appointment. Please provide proof of identity – for example, your passport – at the doctor’s practice.

At large accommodation shelters, medical care for refugees is provided directly on site. In emergencies, please go to the nearest hospital or contact the medical on-call service under the telephone number 030 116 117. In life-threatening situations and emergencies, call the emergency services under the number 112. For cases of severe mental or emotional distress you will find more contacts at

If you have questions, or if you need low-threshold medical advice, or information on psychological topics, go and see one of the following.

Here you can find information, offers and contact points for refugees with disabilities.

Electronic health card

The electronic health card (eGK) is proof of eligibility for certain medical services. Emergency data or prescribed medications are also stored on it. You can apply for an electronic health card at the social welfare office (Sozialamt) in the district where you live or are temporarily housed. This is also the case if you are not yet registered as a war refugee. You will then receive a form from the social welfare office which you can use until the electronic health card is posted to you.

Services for pregnant women, women and girls

Pregnant women who have just arrived from Ukraine and do not have health insurance yet can get a gynaecological examination, or antenatal check-up at the sexual health and family planning centres (Zentren für sexuelle Gesundheit und Familienplanung). You will need to make an appointment by telephone. There are centres at five locations: Charlottenburg-Wilmersdorf, Friedrichshain-Kreuzberg, Marzahn-Hellersdorf, Mitte and Steglitz-Zehlendorf.

Psychological support

On you will find a list of therapists who offer up to four cost-free online therapy sessions for Ukrainian refugees. The listed therapists have special fields and speak various languages. The online portal gives you the opportunity to filter your choice by language and method. The therapy sessions take place online, so you will need an internet connection. In order to use the service you have to register, free of charge, with the organization (see above).

The Centre for Transcultural Psychiatry at Vivantes offers free, open psychiatric and psychological counselling for refugees from Ukraine. The counselling is aimed at children, adolescents and adults and is offered in the respective mother tongue (Russian or Ukrainian). The service is available Monday to Friday from 8 am to 4 pm. Pre-registration by telephone is possible at 0151 6893 9573.

The Berlin Charité offers a psychiatric emergency clinic for refugees from Ukraine. You can get an appointment by email or telephone at 030 209 69040.

St Hedwig’s Hospital also offers consultations for refugees, which place particular emphasis on assistance with working through trauma and fleeing. Find more information and contact options here.

The Russian-language advice hotline DOWERIA offers advice and help if you are experiencing psychological distress and on migration issues in Ukrainian and Russian on its hotline number 030 440 308 454. The service is available day and night.

Corona situation in Berlin: Free vaccination and testing services

Some rules are currently in place in Berlin due to the corona pandemic. Here is an overview of the current measures. You must wear an FFP2 mask on public transport.

You can get tested for the coronavirus free of charge at numerous test centres.

You can get vaccinated free of charge at the corona vaccination centres and corona vaccination points run by the state of Berlin. This is possible even if you are unable to present an official photo ID. You will be given a document showing you have been vaccinated that you can insert into your vaccination records, (known as an Einlegeblatt in German) and which allows you to easily get your digital vaccination certificate.

Further information