Current language: English

IOM Information and Counselling Center

Logo der IOM
  • Are you thinking about returning to your home country?
  • Do you have any queries about how to finance your permanent return home?
  • Are you not sure whether or not you want to return home?

Since late 2006, there is the International Organization for Migration’s (IOM) information and counselling center at the Berlin Immigration Office’s premises.
If you are an immigrant and are interested in returning to your home country, you can obtain advice and information here.

Target group

The information and counselling center’s services are available to all third country nationals living in Berlin who are interested in returning voluntarily to their home country.
Counselling services are also open to persons from EU member states who have become victims of human trafficking or forced prostitution.


Counselling services are
  • Non-binding, open and unbiased
  • Confidential and, if you wish so, you can remain anonymous
  • Free of charge

Making use of the counselling service does not oblige you to a return and has no effect on your asylum application.

Counselling Topics

  • Information on funding possibilities for a voluntary return
  • Information on and application for reintegration programs (country-dependent)
  • General / individual Information on the situation in your home country
  • Redirection to other institutions and aid organizations
  • General advice on organizing your return
  • If requested: contacting the Berlin Immigration Office to resolve any bureaucratic issues preventing your return

Contacting us

IOM Information and Counselling Center
Room 176 (first floor), house A (of the Berlin Immigration Office LEA)
Friedrich-Krause-Ufer 24
13353 Berlin

The center is open as follows:
Monday / Tuesday: 7:00 to 14:00
Wednesday: after agreement by telephone
Thursday: 9:00 to 17:00

To book an appointment, you can call us, send us an e-mail, or book an appointment via our online booking system.

phone: (030) 90269 4848
online booking system: link to online booking system OSA
website: homepage IOM

This project is financed by resources from the Berlin Senate Senate Department for the Interior, Digitization and Sports.