Ombudsman for Public Services and Police of the state of Berlin

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My name is Dr. Alexander Oerke. I am the Ombudsman for Public Services and the Police of the State of Berlin. My duties and powers are taken from the Law on Public and Police Services Ombudsmen (BeBüPolG Bln).

The Ombudsman is an autonomous, highest state authority and not part of the police department. It is an independent complaints and arbitration body and mediator that aims to provide quickly assistance with minimum red tape in disputes with the Berlin authorities. My staff is independent, not bound by instructions and are only subject to the law.

The Ombudsman for Public Services is the competent body for complaints against the Berlin authorities and other institutions which are subject to the supervision of the state of Berlin.

As the Ombudsman for the Police of Berlin I am the contact partner for complaints against the police, but not identical with the police. So if you wish to report a criminal offence, please use the following address: https://www.internetwache-polizei-berlin.de/

Further information:

Contact

Ombudsman for Public Services and Police of the state of Berlin

Contact form
(for complaints)

Consultation hours (Monday to Friday)
8 am – 12 noon and
1 pm – 4 pm (Fridays only until 3 pm)
as well as by appointment

Reachability

Verkehrsanbindungen