Corona Info

Here you will find multilingual information on covid-19 as well as on hygiene measures and quarantine in shelters for refugees. More information

The representatives of the Berlin Senate for Integration and Migration Welcome Center Berlin

Potsdamer Straße 65, 10785 Berlin

Tel.: +49 (0)30 9017-2326


Counseling Hours:
Mon, Tue and Thu: 9 am – 1 pm
(admittance for the allocation of waiting numbers from 8:30am)
Thu additionally: 3 pm – 6 pm
(admittance for the allocation of waiting numbers from 2:30pm)

Important information: Coronavirus in Berlin

Due to the current situation our advice centre is closed at the moment. However, we will continue to advise you by e-mail.
You can send your inquiries to one of the addresses below. Please do not write to both! Even if it may take some time, you will receive an answer in any case.

Phone: (030) 9017-2326 (10am until 3 pm)

Central information of the Berlin administration on the coronavirus can be found at

Multilingual Information
Here you will find multilingual information on covid-19 as well as on hygiene measures and quarantine in shelters for refugees.

Multilingual information on the coronavirus can also be found at

Important information for British citizens living in Germany

As the United Kingdom is set to leave the EU on 31.10.2019 at the latest, British citizens living in Germany will in future require a residency title or some other proof of their right of residency.
  • From 30.03.2019 onwards British citizens in Germany will, for an initial period of three months until 30.06.2019, be exempted from the requirement to possess a German residency title.
  • By 30.06.2019 all British citizens should apply for a residency title at their local Foreigners Registration Office. British citizens already residing in Berlin can register online with the Foreigner´s Office to submit an application for a residency title.

For more information, please visit the Foreigners Office website.

Welcome to the Welcome Center Berlin of the Senate of Berlin

Are you planning on travelling to Berlin, did you just arrive, or would you like to live in our city for longer? The Welcome Center informs newly arrived persons about everything affecting your arrival and stay in Berlin.

  • What legal requirements do I need to fulfill?
  • How do I find work, training?
  • What do I need to consider while looking for an apartment?
  • How do I find a school for my child?
  • How does day-to-day life in Berlin work?

What you need to know to do, and where and how to arrive properly are things we can provide advice about both on location at Potsdamer Strasse 65 (Mitte district, Tiergarten district) and virtually via our website.

We can also guide you to additional special advice services from other civic offices and institutions of the State of Berlin and other organisations and associations.

Advice in your language!
Consultations take place in German, English, French, Italian, Croatian, Polish, Russian, Turkish and Vietnamese. In addition, interpreters are available to you for the following languages: Arabic, Farsi and Dari (Mon, Tue, Thurs); Pashto, Urdu, Punjabi and Hindi (Tue, Thurs); Amharic and Tigrinya (Thurs); Kurmanji (Mon, Thurs). A detailed overview of the languages on offer during our opening hours can be found here. PDF Overview of languages

We advise you together with our partners!
We cooperate with a multitude of partners, who advise alongside us in the Welcome Centre. Our partners are: ARBEIT UND LEBEN e.V., bridge – Arbeit und Bildung e.V., DQG mbH (Jobassistenz Friedrichshain-Kreuzberg, Jobassistenz Spandau, LernLaden Pankow), EURES, GUWBI e.V., INBAS GmbH (EMSA and ARRIVO BERLIN Wege zum Berufsabschluss), IQ Netzwerk Berlin, JOB POINT and UIM Berlino e.V.. Your consultation times in the Welcome Centre can be checked here.
PDF Consultation times partner

  • We are happy to support you with filling out forms and applications.
  • Unfortunately, the Welcome Center Berlin currently does not provide practical support with looking for apartments.
  • Important: You do not need an appointment, but you can simply come by during the opening times. It is possible to receive a waiting number one hour before the beginning of the respective consultation appointment. If there is a large crowd, it could be the case that there are no numbers available and you will therefore not receive a consultation appointment. Please also use our offer of questions by email to
  • Barrier-free access: The Welcome Centre is barrier-free. You can find our office on Potsdamer Straße 65, 10785 Berlin (Mitte district, Tiergarten district), on the first floor. The offices are accessible by wheelchair.

Our flyer in nine languages

You can find our flyer here with information on the Welcome Centre Berlin, including our opening times, contact details and our languages on offer during the consultation appointments:
Flyer Arabic-German Flyer English-German Flyer Farsi-Deutsch Flyer French-German Flyer Italienisch-Deutsch
Flyer Polish-German Flyer Russian-German Flyer Spanish-German Flyer Turkish-German