Important information: Coronavirus in Berlin

  • Due to the pandemic, there will be no counseling on site until further notice.
  • Consultation by e-mail and telephone will continue to take place.
Information about the coronavirus

Corona Info

Here you will find multilingual information on covid-19 More information

The Commissioner of the Senate for Integration and Migration Welcome Center Berlin

Due to the pandemic, the Welcome Centre is currently closed. Consultation by e-mail and phone will continue to take place. Contact us at or call us on Mondays, Wednesdays and Fridays from 10:00 am to 12:00 pm at
  • Tel.: (030) 9017-23172
    to arrange an appointment for a consultation by phone or
  • Tel.: (030) 9017-23126
    for the Welcome Center’s administration for general questions.

Corona and entry, residence and asylum

The Corona pandemic has caused important changes.

A compilation of important information in different languages can be found here: The Berlin Office for Immigration (LEA) continuously adapts its procedures and the handling of residence permits to the new conditions. Please check the If you have questions regarding entering Germany, please read the information on entry restrictions issued by the Federal Police, the Federal Ministry of the Interior, Building and Community (BMI), and the respective German mission abroad: The Berlin arrival center continues to accept asylum applications: (in German). An initial medical examination and identification formalities are carried out. If you have any symptoms, a coronavirus test is conducted. For the first 14 days there is an obligation to stay overnight at the arrival center. After that, the allocation to another accommodation takes place. Newly arriving asylum seekers receive accommodation, social benefits and a health insurance certificate. In the arrival center an application form for asylum is filled out, signed by the applicant personally and sent to the BAMF. Occasionally hearings are already taking place. Further important information can be found in ten languages in the

Corona and social benefits

Information on financial support can be found here: The job centers and social service departments (Sozialämter) are currently closed for appointments, but authorized benefits will of course continue to be paid. Applications can be submitted informally by email or post, unemployment registration by telephone. Applications for further authorization are currently approved until 30.09.2020 without being checked. Notifications of change can be submitted online at Under the following link, all applications can be filled in online or printed out. The applications can be sent by post to the competent authority.

Corona and registration at the district office (Bürgeramt)

The citizens’ offices are gradually returning to a regular operation mode. For reasons of infection protection, however, it is still absolutely necessary to make an appointment; spontaneous attendance without an appointment is not possible. A limited number of appointments can be booked online or via the central authority telephone number (030)-115. In a first step, appointments are available primarily for top priority services for which a personal visit is necessary. These include registration, deregistration and change of registration, as well as passport and identity card matters, certificates of good conduct or driving licence matters. In addition, urgent individual requirements can be clarified and appointments made via the citizens’ offices in the districts.