Who we are

Über uns

The Welcome Center is the counselling center of the Commissioner of the Berlin Senate for Participation, Integration and Migration and a first contact point of the Senate Department for Integration, Labor and Social Affairs for new arrivals, immigrants, people with a migration history and people without a German passport.

Those seeking advice and their relatives receive help on issues such as arriving, staying or professional life. We also provide support on questions concerning social services and other requests related to your arrival.

We have a team of consultants and interpreters who provide information, consult and support individually and in several languages as well as together with our partners. We offer a comprehensive range of services – on site, by phone and digitally – and also provide information on these topics online.

The following services are covered:

  • Legal advice on migration law
  • Counselling for hardship cases (Härtefallberatung)
  • Counseling on social services
  • Counselling on the recognition of professional qualifications from abroad
  • Counselling on vocational training and further education, German courses and job search
  • Counselling on setting up a business
  • Study counselling

The former Counselling Center based at the Commissioner for Integration and Migration’s office since 1981, and the Welcome Center founded in 2016 have been combining their competencies as of April 2021.


Advisory Services

The Welcome Center offers a wide range of advisory services. We provide support and legal advice on migration law, offer counselling on hardship cases and social services, assist with questions regarding the recognition of professional qualifications from abroad and training and further education. Advisory Services