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Guide Service for Buses and Trains

Learn more about the VBB's free guide service for people with special needs in Berlin.

Rollstuhlfahrerin wird in die U-Bahn geschoben

People with walking disabilities, wheelchair users, blind people and anyone who needs assistance when traveling by bus or train in Berlin can take benefit from the free accompanying service offered by the Berlin-Brandenburg Transport Association (VBB). All you need are a valid VBB ticket and timely registration.

Who can benefit from the guide service?

Senior citizens, wheelchair users, visually impaired or blind people, people with walking impairments, deaf people, mobility-impaired passengers, severely anxious people, and anyone who needs assistance and guidance when traveling by bus or train can use the service - even if all that is needed is help getting on and off the bus.

When and where is the guide service available?

The service is available from Monday to Sunday, 7 AM to 10 PM. The area of operation covers the whole of Berlin, including trips to and from BER Airport. The service can accompany you from your apartment door all the way to your destination address and back again on request.

How does the service work?

The appointment for the accompanied ride must be made one week in advance at the earliest and one day in advance at the latest. You will meet the person accompanying you at the door of your apartment. The will then bring you to the desired destination and also back again.

How can I recognize employees of the guide service?

The service team can be recognized by their appropriately labeled clothing. The helper will bring a route plan to the appointment and can also operates the ticket vending machine if required.

How can I make an appointment?

  • By phone call: You can make an appointment via phone from Monday to Friday between 9 AM and 4 PM. Tel.: +49 (0)30 34 64 99 40
  • Online: You can make an appointment online by filling out a form on the VBB website (form in German).

What information is needed to make an appointment?

  • Name and address of the person to be accompanied
  • Phone number for callbacks
  • Destination address
  • Desired time of pickup or desired arrival time at the destination
  • Type of disability, impairment or special needs of the person to be accompanied

How much does the service cost?

The accompanying service is free of charge, you only need a valid VBB ticket.

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Source: VBB/BerlinOnline/

Last edited: 17 February 2022