Important information: Coronavirus in Berlin
- Due to the pandemic, there will be no counseling on site until further notice.
- Consultation by e-mail and telephone will continue to take place.
How is care organised in Germany?
A minimum level of care is paid for by the care insurance. Like the health insurance, this is divided into private and statutory. Basically, everyone with statutory health insurance also has care insurance through the health insurance company. The care insurance distinguishes between 4 forms of service:
- Outpatient care that takes place at home
- Semi-inpatient care (day and night care)
- Short-term inpatient care for interim support
- Full inpatient care for long-term support
People who are getting older can live in retirement homes or old people’s homes before they have to receive care and require special medical care. Retirement homes are generally residential complexes that are tailored to the needs of older people and, with short distances, offer opportunities for communication and simple support. In old people’s homes, you no longer have your own home; you are looked after by the old people’s home, but your existing independence is supported. Facilities for nursing and geriatric care are available in the Berlin service portal. Multilingual information about culturally sensitive geriatric care can be obtained from the competence centre for intercultural opening of geriatric care
What can I do if I need care?If you need care, talk to your relatives; together, you can visit points of contact for advice and information. Advice is available from various bodies such as:
- From the doctor or hospital providing treatment
- From the health and care insurance company
- At care support points
- From Pflege in Not (care in an emergency)
- From Unabhängigen Patientenberatung Deutschland (independent patient advice, Germany) (UPD)
Care homes in Berlin can be found on the service portal of the city of Berlin.
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Welcome Center Berlin
for appointments and consultation by e-mail
Tel.: (030) 9017-23172
to arrange an appointment for a consultation by phone or
Tel.: (030) 9017-23126
for the Welcome Center’s administration for general questions.