Important information: Coronavirus in Berlin
- Due to the pandemic, there will be no counseling on site until further notice.
- Consultation by e-mail and telephone will continue to take place.
How do I use public transport?
Local public transport in Berlin consists of many routes and modes of transport. Below, you will find information about the S-Bahn (urban railway), the U-Bahn (underground railway), buses and bus routes, trams and Metrotram, night buses and night routes, cycling, the assistance service for bus and train, local public transport disruptions, taxis, ferries in Berlin, airports, railways stations and bus stations, bus and train for refugees in English and Arabic, the S-Bahn and U-Bahn network with Berlin ABC regional railway, the tram network, fare zones and download links for apps.
- Information about the S-Bahn (urban railway)
- Information about the U-Bahn (underground railway)
- Information about buses and bus routes
- Information about trams & Metrotram
- Information about night buses & night routes
- Information about cycling
- Assistance service for bus and train
- Local public transport disruptions
- Ferries in Berlin
- Airports, railway stations and bus stations in Berlin
- Information about bus & train for refugees in English/Arabic
- PDF overview: S-Bahn and U-Bahn network with Berlin ABC regional railway
- PDF overview: Tram network
- Overview of fare zones
- Download links for apps:
FahrInfo Plus (BVG)
S-Bahn app (S-Bahn Berlin)
Refugees and asylum seekers who still have to live in the reception centre receive a personalised “Welcome to Berlin Ticket” on registration. This allows you to use all trams, buses, underground and urban railways and all modes of transport from other transport companies in Berlin AB fare zone. As an asylum seeker, if you no longer have to live in the reception centre, you will receive a Berlinpass with which you can decide for yourself whether to by a discounted Berlin-Ticket-S or single tickets. Important: you may use the local public transport only with a valid ticket. If you are checked and have no ticket then you must pay 60 Euro in addition. If you are unable to show a ticket on multiple occasions when checked, then criminal proceedings may also be taken against you. Criminal convictions may affect your
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Welcome Center Berlin
for appointments and consultation by e-mail
Tel.: (030) 9017-23172
to arrange an appointment for a consultation by phone or
Tel.: (030) 9017-23126
for the Welcome Center’s administration for general questions.