Arrival: Important information for refugees from Ukraine
Berlin welcomes you! Below you will find the most important information on entering Germany, residence status and assistance available to you. More information
After arriving in Germany, several steps are necessary for refugees from Ukraine to be able to find accommodation and begin working. The following graphic gives an overview of the process.
Image: Senatsverwaltung für Arbeit, Soziales, Gleichstellung, Integration, Vielfalt und Antidiskriminierung
You have questions about the help and assistance being offered or would like to find out what kind of support is available?
The central service number can be contacted from Monday to Saturday from 7 a.m. to 6 p.m. on +49 30 90 127 127. Information can currently be provided in German, English, Ukrainian and Russian.
Please note: Only general information is provided on the central service number. Questions about details or individual matters should be clarified directly with the respective offices in the districts.