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Stellenangebote in Montabaur



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56410 Montabaur 
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Customer Service Representative - Europe (male and female)

Customer Service Representative – Europe (m/w)

We are a german recruitment agency working in the name of a well known and designated chinese company from the worldwide electrical components and switch sulutions business. We are looking out to find a valuable new employee in the Montabaur area to work as a Customer Service Representative for Europe.

Are you under-appreciated by a micro-manager and tired of being relegated as a back office function? Do you feel that you have the capacity to service customers to extraordinary levels? Are you a brilliant process person and an all-star communicator? Are you passionate about developing solutions that will turn a customer into a client? Would you like to exceed the expectations of our customers who are leaders in the appliance, power and automotive industries? If so read on! In this role, you will be a key player of our customers team.

Our customer is expanding through a growing reputation for quality and customer satisfaction. They will soon be the dominant supplier of switching solutions in the electronics industry.

Our Customer Service Representatives are empowered to serve our current and future customers with exceptional service. . . . 2 years from now, we’ll look back and you’ll be a key hero in helping transform our reputation in the business community.

The Customer Service Representative, or CSR, will act as a liaison, provide product services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely eager to help customers. They’re patient, empathetic, and passionately communicative. CSRs can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Other duties and responsibilities include:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve
• Build sustainable relationships and trust with
customer accounts through open and interactive
• Provide accurate, valid and complete information
by using the right methods/tools
• Handle customer complaints, provide appropriate
solutions and alternatives within the time limits;
follow up to ensure resolutions. Keep records of
customer interactions, process customer accounts
and file documents
• Follow communication procedures, guidelines and
• Take the extra mile to engage customers


• Proven customer support experience or
experience as a client service representative (in
the Electronic Component industry is beneficious)
• Fluent in German and English
• Located in Frankfurt / Montabaur area
• Track record of over-achieving quota
• Strong phone contact handling skills and active
• Familiarity with CRM systems and practices
• Experience with Sage 100 ERP Accounting
System is beneficious
• Customer orientation and ability to adapt/respond
to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time

Could you identify with the job description? Apply now for the vacancy. Please send your complete application documents by mail or by e-mail to:

mtp-service GmbH
Aubachstraße 28
56410 Montabaur

Contact person:
Mr. Arne Henkes


Beschwerdemanagement (sehr gut)
Qualitätsmanagement (sehr gut)
Reklamationsbearbeitung (sehr gut)
Kundendienst (hervorragend)
Customer-Relationship-Management (CRM) (hervorragend)
Kundenberatung, -betreuung (hervorragend)
Vertragsrecht (gut)
Commercial education or study or proven experience in customer service represesentation.
Fahrerlaubnisklasse B (PKW/Kleinbusse, alt: 3) (wünschenswert)


Erforderliche Unterlagen:
Documents required: CV, certificates of qualification
mt:p-service GmbH
Aubachstr. 28
56410 Montabaur
Herr Arne Henkes
+49 2602 9997330

Weitere Stellenangebote von: mt:p-service GmbH

Letzte Bearbeitung: 12.01.18

Inhalte: © Bundesagenturfür Arbeit

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