Ingenieur/Ingenieurin für Maschinenbau

  • Kurzbeschreibung Technical Customer Service Engineer – Film Scanner
  • Beschäftigungsart Arbeitsplatz
  • Eintrittstermin 30.09.2018
  • Befristung unbefristet
  • Einsatzort 64291 Darmstadt


Technical Customer Service Engineer – Film Scanner
at dft digital film technology GmbH – Darmstadt

About us:
dft digital film technology GmbH Darmstadt is the german high-tech manufacturer digital film scanners - innovative and world-leading products and solutions for the film industry and media archives. For example, our film scanners are used by many well-known customers, such as Warner Bros., Sony Pictures, Disney Studios, Universal Studios, and have been awarded Emmy and Oscar Awards. Our products are serviced worldwide in regional sales and service offices close to our customers.

About the Role:
You one of the distinctive voices of our customer care organization. You have direct connection to our customers, because they know that their technical concerns are in good hands with you. Whether you are using a telephone, e-mail or web, you can take care of the technical questions of our customers and support our on-site service and the installation of all DFT hardware and software systems.

You will be responsible for:
_Contact for all technical and product-related questions of our customers
_Clarify and deal with complex telephone and written customer inquiries and technical fault messages
_Support of customers and partners in technical applications for our products and services
_global in-field service and installation of dft hardware and software systems (on-site)
_Diagnosis and assessment of technical integration questions
_Clarify and solve customer-specific problems and escalate incidents, if necessary on-site world wide
_Creation of service reports of performed work
document all calls, problems and solutions using provided tracking systems
_Maintain and expand our internal service management systems and our customer care organization
_available as primary or backup resource for on-call 24/7 support
_Support the sales force in the identification of potential customer requests and up-sell services
_Mobility and worldwide travel (30%)

Who you are:
_Several years of experience in the professional video/ audio engineering environment
_Education as electronic/ mechatronic engineer or comparable technical skills
_Good knowledge about Linux, Microsoft, including understanding of IT networks, Fiber Interconnect
_Fluency in English, command of the German language
_Proven ability in fault-finding, analysis and testing, with both hardware and software
_Willingness to undertake further training as required
_Standby to 24/7 call support
_Understand and adhere to SLA guidelines (Service-Level-Agreement)
_Very good communication skills

What we offer to you:
Film scanning is in our DNA. You will be working with high-end technology at a company that is the market leader. We offer a dynamic environment that allows you to change things and also keeps you in motion. Also you get a profound training period and possibility for continuing education in the german headquarter in Darmstadt.

Are you interested in that job offer - please send us your application with the subject “Service Engineer“ to Your contact person is Mr. Paul Giles. If you have any further questions please don´t hesitate to contact us by Email to

We look forward to!
Your dft team from Darmstadt




per E-Mail

Erforderliche Unterlagen:

Geforderte Anlagen: Lebenslauf, Zeugnisse (Bitte senden Sie uns ausschließlich PDF-Dokumente. Vielen Dank.)


dft digital film technology GmbH
Borsigstr. 13
64291 Darmstadt


Herr Carsten Miny


+49 160 4200885




Weitere Stellenangebote von: dft digital film technology GmbH

(Letzte Bearbeitung: 09.07.18)

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