Content

Hotlines and what to do if you think you have Covid 19

24.11.2020

If you think you have the coronavirus SARS-CoV-2, you should seek clarification or get a test. The Senate Department of Health has set up a hotline.

You can call the hotline number (9028-2828) every day from 8:00 a.m. to 8:00 p.m.

You can also call the Association of Statutory Health Insurance Physicians. The number is 116117.

At the moment, you need to be tested if:
  • You have been in contact with a confirmed Covid-19 case in the last 14 days and suffer from unexplained cold symptoms. This applies to Category I contacts who have had close contact with a Covid-19 case and who are therefore at higher risk of infection. The corona warning app will light up red in such cases.
  • You are suffering from severe typical Covid-19 symptoms: acute bronchitis, pneumonia, difficulty breathing, fever, acute loss or impairment of the sense of smell or taste.
  • You suffer from respiratory problems and:
    • belong to a risk group
    • have regular close contact with a lot of people or members of a risk group
    • work in nursing, in a hospital or in a medical practice
    • there was an increased probability of exposure in the past few days (e.g. during events in enclosed spaces or if the rules of distance and hygiene were not sufficiently observed)
    • have had contact with a group of people with acute respiratory problems in a rural or urban area where the 7-day incidence exceeds 35 new infections per 100,000 inhabitants.
  • Your condition has worsened with existing symptoms.
If one of these cases applies to you, you should take these steps:
  1. self-isolate at home: keep a distance of at least two meters and wear a mask when in contact with other people and strictly observe the rules of hand hygiene and coughing and sneezing.
  2. contact your doctor or the relevant health authority by telephone. Depending on your individual situation, you will receive a test for the SARS-Cov-2 virus and information on the further procedure.
  3. unless you have to undergo inpatient treatment: stay in isolation at home before and after the test until you get the test result.
  4. even if the test result is negative, a second test after 5 to 7 days may be useful. You will receive information about this from the health authority or your doctor.
  5. If you have questions or you are unsure, please use call the Senate Department of Health hotline at 030/90282828 or the hotlines set up by the individual Berlin Districts.

The rules concerning who pays for the test are the same everywhere in Germany. If your doctor thinks that a test is necessary, the costs (calculated in accordance with the uniform assessment standard EBM 32816) will be paid by the health authority or your health insurance company. If you don’t have German health insurance, then ask your own health insurer.